At Wotira, we are committed to ensuring customer satisfaction with every purchase. Below is our Return & Refund Policy, designed to provide clear guidelines for your convenience.

Return Policy

We offer a 35-day return window from the date of receipt. If you are not completely satisfied with your purchase, you may return the item within this timeframe for a refund.

How to Initiate a Return
To start a return, please email us at support@wotira.com with your order number and reason for return. We will provide you with return instructions and the appropriate return address.

Return Conditions
To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition as received.
  • All original packaging, tags, and labels must be intact.
  • Items showing signs of wear, use, or modification cannot be returned.

Non-Returnable Items

  • Gift Cards
  • Items marked as “Final Sale”

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us at support@wotira.com within 35 days of receipt.

  • We will offer either a full refund or a replacement at no cost to you.
  • In such cases, Wotira will cover return shipping costs.
  • If applicable, we will provide a prepaid return shipping label for your convenience.

Return Shipping Costs

  • For standard returns (e.g. change of mind), customers are responsible for return shipping costs.
  • We strongly recommend using a trackable shipping method and purchasing shipping insurance, as Wotira is not responsible for lost or damaged return shipments unless caused by product defects or our error.

Refund Process

  • Once your returned item(s) are received and inspected, you will be notified of the approval status.
  • Approved refunds will be processed to your original payment method.
  • Refunds typically appear within 5–12 business days, depending on your bank or credit card provider.

Exchanges

We do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order separately.

Late or Missing Refunds

If you haven’t received your refund after 12 business days, please reach out to us at support@wotira.com for assistance. We’re here to help resolve any issues promptly.

Need Help?
For any questions regarding this Returns and Refunds Policy, feel free to contact our support team at support@wotira.com. Thank you for choosing Wotira – we truly appreciate your trust and look forward to serving you again!